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Business Update: Covid-19

Business Update: Covid-19

BUSINESS AS USUAL

As COVID-19 continues to impact us all, we just wanted to reassure you that we are still very much open for business! The safety of our staff and customers is our highest priority and we are closely monitoring all updates from the UK Government to ensure this is maintained.

As well as taking web and phone orders, as usual, we will also continue to offer our Click & Collect service in the UK in line with Government guidelines. However, OUR SHOP REMAINS CLOSED until further notice and we do not currently offer Click & Collect or Returns from our European Distribution Centre in Bremen.

Collection from our Shoreham-by-Sea HQ is available from Monday to Friday 8.00am to 6.00pm. But please note, there will no Click & Collect at weekends or on bank holidays.

Orders will be ready for collection two hours after being placed. When you arrive, please follow the signs to the Collection Point and your order will be brought to you. Normal social distancing rules apply so please adhere to these

Our Warehouse team and any members of the office staff working from HQ will continue to comply with the Government’s social distancing protocol and adhere to the strict health and safety guidelines that we have had in place since the start of the Pandemic.

And our delivery partners are continuing to do everything they can to maintain delivery service levels, but please do bear in mind that there may be some delays in delivery times particularly in certain regions where there are still restrictions on access.

Please also note that with the closure of some manufacturing facilities, there may be longer lead times on certain Special Order items.

We will keep you updated on this page with any news as and when it happens, but don’t forget our team are only a phone call away. And of course, we want to thank you for continuing to support us through these challenging times.

Got a question or need to order?

Click online or give our team a call on +44 (0)1273 444000

 

FREQUENTLY ASKED QUESTIONS

WHAT ARE YOU DOING TO PROTECT YOUR STAFF?

All staff members who can work from home are doing so, those who must be onsite have strict measures in place for social distancing and are undertaking regular deep cleans.

Our warehouse team are now on separate shifts keeping the number of people in the building at any one time to a minimum. Our building and shop are closed to all visitors.

The health and well-being of our staff is of the utmost importance to us, and our Management Team is monitoring the situation and adhering to the latest Government advice at all times.

CAN I STILL ORDER FROM HERITAGEPARTSCENTRE.COM?

Yes – we are still fully operational, taking and dispatching all online and telephone orders. If this changes we will let you know. International deliveries are being shipped as normal but please check with your local postal services in regards to any potential delays.

IS YOUR BUSINESS ALLOWED TO STAY OPEN?

Yes – during his address on Monday 23rd of March, the UK Prime Minister clearly stated that “online retail is still open and encouraged and postal and delivery service will run as normal”. We are of course taking every measure to ensure the health and welfare of our amazing warehouse team, and plan to continue providing our normal level of service for as long as it is safe and advisable to do so.

https://www.gov.uk/government/publications/further-businesses-and-premises-to-close/further-businesses-and-premises-to-close-guidance

IS IT SAFE TO RECEIVE MY PARTS ORDER?

Yes – all of our warehouse team picking and packing your orders are adhering to strict cleanliness guidelines. We have implemented a zero-contact policy with all delivery and courier drivers.

HOW ARE YOU KEEPING YOUR WAREHOUSE AND PACKING AREA CLEAN AND SAFE?

We have stepped up all the health and safety measures in our warehouse in accordance with Government guidelines. This includes cleaning all surfaces and equipment hourly, zero-contact between staff and couriers and social distancing whilst working around the warehouse.

CAN I STILL RETURN ITEMS AND HOW?

Yes – our 365 day returns policy is still in place.  Please use our online form to arrange this.

https://www.heritagepartscentre.com/uk/returns

CAN I STILL TALK TO THE TEAM?

Yes – our team of knowledgeable enthusiasts are still on hand to help between the hours of 09:00 – 13:00 (GMT) simply drop us a call on +44 (0) 1273 444000 or email: help@heritagepartscentre.com.

Stay Safe, Speak Soon

11 months ago